What payment methods do you accept?Our website offers ONLY one payment option for your convenience and safety. We accept Paypal which is one of the most secured online payment gateway that will protect your right regarding your benefits.
Frequently Asked Questions
Can I order by phone?Actually we do not provide ship COD, so it is more convenient for you to order via our website to make the payment online. Then, the answer is “No”; however we are looking forward to do that in the nearest future.
Do your shipping speeds include processing time?No, our listed speeds do not include the time it takes to process your order, normally it takes 2-3 days to process and 4-8 days to deliver, in total it would be 6-12 days for delivery period.
Will my order arrive in one go?It depends on your order. Because we send your products as soon as they’re ready, you might receive items separately. If you don’t see all your products in the first package to arrive, expect another package to come with your remaining product(s). You can email us to get all information of your tracking numbers.
How do I contact you regarding a business inquiry?For all business inquiries please contact our business email address at [email protected]
Are there conditions for returns and exchanges?Yes. We'll need your items to be unwashed and unworn, with the hangtag still attached. And don't forget your proof of purchase. We'll need to you request for your return authorization within 30 days of receiving your order. For more information please see our Returns & Refunds policy.
Can I arrange for my own courier or shipping provider to deliver my order?We’re sorry, but because of our production process, we can’t accept special shipping requests.
What if my return doesn’t meet these requirements?We’d love to hear more about what’s happening with your item. Drop us an email via our official customer service email which is: [email protected]
How will I know if my order has shipped?We’ll tell you! Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.
What is your satisfaction guarantee?All of our products are absolutely guaranteed. Every time. Any reason. Or we’ll make it right. We stand by everything we sell. So if you’re not satisfied with your order for any reason, neither are we. We’ll make it right – please contact us via our official email: [email protected] for better assistance. Simple as that.